Experience
L2 Support Engineer - NetOne Zambia
September 2024 - Present (8 months) | Lusaka, Zambia
- Provide Level 2 technical support for IT infrastructure including servers, networks, storage, and security systems.
- Troubleshoot and resolve escalated technical issues efficiently, minimizing system downtime.
- Collaborate with Level 1 support teams, offering guidance and knowledge transfer.
- Implement and maintain IT infrastructure solutions in alignment with project requirements.
Sales Representative - Router-switch.com
June 2024 - Present (11 months) | Zambia
- Represent and sell the company's products and services (routers, switches, servers, firewalls, access points) in Zambia.
- Support the Regional Manager with customer-related issues within the sales territory.
Service Partner - TRT
July 2022 - Present (2 years 10 months) | Singapore
- Provide cost-effective solutions for IBM, HP, Dell, Cisco EMC, Netapp & more servers, storage & networking brands.
Information Communication Technology Officer - Zambia Airports Corporation Limited
July 2022 - July 2024 (2 years 1 month) | Kenneth Kaunda International Airport
- Diagnose and resolve faults related to CCTV systems and manage the Flight Information Display System (FIDS).
- Monitor and maintain the airport campus network across 10 edge rooms.
Information Technology Service Delivery Apprentice - Barrick Gold corporation
August 2020 - November 2020 (4 months) | Lumwana Mine Site
- Collaborate with the IT Service Delivery team to ensure timely resolution of user issues.
- Provide assistance and expertise to address challenges and maintain service levels.
Information Systems Engineer Apprentice - Balaji Constructions
May 2018 - June 2020 (2 years 2 months) | Lusaka, Zambia
- Provide 1st & 2nd Level support to end users addressing hardware, software and network related issues.
- Install, configure and maintain computer systems hardware components and software applications.
Information Technology Support Intern - Algebra Global
June 2017 - November 2017 (6 months) | Lusaka, Zambia
- To support employees who are experiencing problems with their computers or software.
- Troubleshooting to detect and solve technical problems.
